Archive for June, 2009
2,000+ people snuffed out in Twitter, helpdesk ignores plight *updated
Updated 22nd & 23rd June 2009
Just sent this email to the BBC’s Click program, hopefully they will be able to investigate..
Hi Click, I would like to highlight a issue thousands or tweeters as well as myself currently experiencing with our mutual friend Twitter..
You can see from the link, that I’m just one of 2,000+ people (People are missing from Find People search) that have been silenced by a bug in search that Twitter doesn’t seem to be looking at, and it seems that more and more are experiencing the same problem on a daily basis.
So what’s the symptoms? Not appearing on search may not seem like a bit issue, but imagine if the BBC website suddenly stopped showing up on Google ?! The effect in Twitter is the same – no-one can find your tweets anymore, if you reply to more than 1 person at a time *ONLY* the first person will get the message;
“@mate1 @mate2 Hi Guys” – only @mate1 will ever see the message.
Why? Because all Twitter clients on PC, MAC, iPhone etc supplement incoming tweets using the Twitter search engine (it saves Twitter API calls) If you’re not in search you’ll only be seen by a few. Being the search engine, it also means that in some cases you won’t show up in the people search tool.
I hope you’ll be able to investigate this issue and get some information, as repeatedly victims receive helpdesk updates saying the issue has been fixed; which it hasn’t. If you wish to see my case log with Twitter, please let me know.
If you are experiencing the same problems; perhaps you can send the BBC an email as well…
Putting the fun back into design
I’m really glad I found this new site; http://www.bitrebels.com/ – its fun, and looks into the tech and gadgets in the design world. You’ll find the friendly staff writers have a broad set of skills each having their own unique views in this digital world we live in, you can also follow them on twitter;